Shipping policy

Shipping and local delivery

We supply air-conditioning equipment across Australia, subject to supplier availability, safe delivery access and carrier coverage. Installation is not included in product or delivery prices.

Free scheduled local delivery: orders $500+

Free scheduled local delivery is available on orders of $500 or more for eligible Perth and Mandurah addresses in postcodes 6000–6199 and 6210–6211 when offered at checkout. We combine supplier collections and local delivery runs, and will contact you to confirm stock and delivery timing. Fittings ordered with qualifying equipment are delivered together on the same scheduled run. Local orders under $500 require a delivery quote before purchase. An authorised adult must be available and safe ground-level access must be provided. Contact us before ordering if access is restricted or special unloading is needed.

Regional WA and interstate freight

Delivery outside the free local area is not free. Regional WA delivery and interstate freight are quoted individually based on your postcode, equipment size and weight, and access or unloading requirements. Please request and accept a delivery quote before placing your order. If checkout shows no delivery option, contact us: this means a quote is required, not that shipping is included.

Split systems and ducted equipment may require multiple cartons, a pallet, tailgate unloading or a suitable road-freight carrier. Smaller accessories may use a parcel service. Any agreed freight or special-delivery charges will be disclosed before payment. Delivery does not include installation, unpacking, movement through the property or packaging removal unless agreed in writing.

Stock and timing

Products may be sourced from our trade suppliers after an order is placed. Availability and dispatch timing are subject to confirmation. We will contact you promptly if an item is unavailable or timing changes materially and discuss the available options, including a refund where applicable. Do not book installation until the complete equipment has arrived and been inspected. Delivery dates are estimates; we will keep you informed of significant delays.

Collection

We arrange collection from our trade suppliers; customer pickup from suppliers is not available. We do not operate a walk-in retail store. Any collection from us must be expressly agreed in advance; it is not an automatic checkout option. Do not attend a location without written confirmation.

Transit damage and missing items

Inspect all cartons on arrival. Photograph visible damage and note it with the driver where possible. Contact us promptly if goods are damaged, missing or incorrect, and do not install affected equipment. Prompt reporting helps with carrier claims but does not limit your rights under the Australian Consumer Law.

Failed delivery and access

Please provide a correct address and tell us about access restrictions before accepting a quote. Reasonable additional costs caused by an incorrect address, missed agreed delivery or undisclosed access restrictions will be explained before arranging redelivery. Nothing in this policy excludes rights that cannot lawfully be excluded.