Refund policy

Returns and refunds

This policy separates voluntary change-of-mind returns from remedies for faulty, damaged or incorrectly supplied goods. Nothing in this policy limits your rights under the Australian Consumer Law.

Change of mind

We are not required to accept a return because you changed your mind, selected the wrong product, found it cheaper elsewhere or no longer need it. At our discretion, we may accept a change-of-mind return if you contact us within 7 calendar days after delivery or collection and the product is unused, uninstalled, unopened, complete and in its original undamaged packaging. Acceptance requires written return authorisation and inspection.

For an accepted change-of-mind return, we will issue store credit for the price paid for the returned goods. Original delivery charges and return freight are not credited unless we agree otherwise. You are responsible for safe return transport and any loss or damage in transit. Installed, opened, used, special-order, clearance or custom-sourced goods are not eligible for change-of-mind return unless we agree in writing.

Faulty, damaged or incorrect goods

Australian Consumer Law remedies apply when goods fail to meet a consumer guarantee. For a major failure, you may reject the goods and choose a refund or replacement, or keep the goods and seek compensation for the reduction in value. For a minor failure, we may choose to repair the goods within a reasonable time. If we cannot or do not do so, you may have further rights.

Store credit is optional in these circumstances and does not replace a refund or other remedy required by law. Conditions in our change-of-mind policy, including the 7-day period and original-packaging requirement, do not apply to remedies required by law. We may reasonably request photographs, model and serial numbers, proof of purchase, an installer report or a manufacturer assessment to identify the issue. We will cover reasonable return or collection costs when required by law.

Requesting a return

Contact us through the details shown on our Contact page with your order number, the reason for return and photographs where relevant. Wait for written return instructions before sending or delivering the item. Package the goods securely with all components, manuals and accessories, and retain your freight receipt until the return is resolved.