Check your manufacturer's warranty, register for eligible extensions, and get help with a fault.
Coverage and authorised supply
Manufacturer coverage depends on the exact system, use and authorised supply requirements. We have not yet confirmed our reseller eligibility for every brand that requires it, including Mitsubishi Electric, Panasonic, Samsung, TCL, Midea and Comfee. Ask us to confirm coverage for your order before purchase.
Extensions require timely registration. Accessories, Wi-Fi modules and controllers may have shorter coverage.
Find your brand and range
Open a brand for coverage, conditions and official links. These warranties cover eligible equipment defects.
Comfee — 5 years parts and labour
Alpha CASN-XG wall-mounted split systems.
Comfee publishes five years for wall splits below 18kW used for human comfort. Authorised supply, licensed installation and maintenance are required. Commercial use requires documented annual servicing. No registration extension is stated; Midea's extensions do not apply.
Full warranty terms · Manufacturer claims · 1300 192 361
Daikin — 5 years parts and labour
FTXM/FTXV/FTXF splits; FDYA/FDYAN/FDYQ/FDYQN domestic ducted sets.
Daikin offers five years for eligible domestic installations, subject to correct installation, operation and maintenance. Retain the warranty card and purchase docket; online registration is not a stated condition. Confirm commercial or specialist applications separately.
Full warranty terms · Manufacturer service · 1300 787 266
Fujitsu / GENERAL — 5 years parts and labour
Listed ASTH/ASTG wall splits and ARTH ducted sets.
The manufacturer offers five years for domestic systems sold in Australia, subject to correct installation, operation and maintenance. Keep your purchase docket. Registration is available but is not a condition in the linked card. Confirm non-domestic use separately.
Warranty terms, registration and service · 1300 364 484
Gree — 6 years parts and labour
Alto and Hyper Plus GWH splits; GUD and FGR ducted sets.
Gree specifies six years for these ranges, with recognised supply through Beijer Ref, Kirby, ACD Trade or authorised agents. Coverage is for the original owner and installation. A qualified installer and professional maintenance at least every twelve months are required. No registration extension is stated.
Hisense — 5 years standard; 7 with eligible registration
J-Series / X3 / Eros HAWJ wall splits.
Five years standard can become seven with eligible registration within six months of purchase. Current extension terms include all domestic split systems and all resellers.
The original purchaser must be an Australian resident aged 18+, using the system for domestic human comfort. Register both units' models/serials and the invoice. Used, refurbished, demonstration and seconds stock are excluded. Licensed installation and maintenance conditions apply.
Extension terms · Register · Warranty documents and support · 1800 447 367
Hitachi — 6 years parts and labour
airHome 400 wall splits and airCore 700 single-split ducted sets.
Temperzone provides six years standard, starting from the original Temperzone Australia purchase invoice; confirm the start date through your supply channel. Annual maintenance and regular ARC-licensed servicing are required. Accessories have one-year coverage. No registration extension is specified.
Full warranty terms · Manufacturer claims · 1800 211 800
Midea — published 7-year standard and eligible 3-year extensions
Athena MFEZ wall splits; Vesta DUCMI/UCMI ducted sets.
Athena: the current residential schedule publishes seven years standard for purchases from 1 July 2025, plus three years for eligible MFEZ units registered within thirty days of purchase.
Vesta: selected complete 7/9/10.5/12.5/14/17kW sets have a seven-plus-three-year offer for purchases 1 July 2026, 9:00am–30 June 2027, 11:59pm AEST. Register within thirty days of purchase. Residential use and the original installation address are required.
Both require authorised supply, licensed installation and complete product, installer and invoice details. Confirm before ordering: Midea's general documents contain differing periods. Confirm eligibility and the operative parts-and-labour terms with Midea; ten years is conditional on the extension requirements.
Standard periods · Athena extension terms · Vesta extension terms · Register · Manufacturer claims · 1300 726 002
Mitsubishi Electric — published 5 years parts and labour
MSZ-AP and MSZ-AS wall splits; PEA-M / PUZ Mr Slim ducted sets.
Five years is published for residential or commercial human-comfort use, requiring the original owner's purchase from an authorised Australian retailer and licensed installation. Our channel eligibility remains unconfirmed; check before purchase. No online-registration prerequisite is stated. Keep purchase/installation records and report defects within thirty days of discovery.
Full warranty terms · Manufacturer claims · 1300 651 808
Mitsubishi Heavy Industries — 5 years parts, labour and compressor
DXK wall splits and FDU/FDUA ducted systems.
DX and FD equipment supplied by MHIAA carries five years for residential or commercial human-comfort use. Licensed installation, maintenance and the original installation site are required. Registration is recommended, not a stated prerequisite. Controllers and accessories can have shorter cover; specialist uses have different terms.
Full warranty terms · Manufacturer claims · Manufacturer contact
Panasonic — published 5 years parts and labour
CS-RZ / CS-Z wall splits and S-PE4R single-split ducted sets.
Panasonic publishes five years for residential or commercial human comfort, requiring authorised Australian supply, licensed installation and maintenance. Our channel eligibility remains unconfirmed; check before ordering. Registration is not required. Keep a valid receipt. VRF and specialist applications use different terms.
Full warranty terms · Manufacturer claims and support · 132 600
Samsung — 5 years parts and labour; eligible split compressors 10 years
AERO ARxxDXFZCWK wall splits and catalogue AC ducted sets.
The domestic unit warranty is five years parts and labour. Eligible AERO compressors have ten years total, but years six to ten cover compressor parts only; labour and other components are excluded from that extension. Ducted compressors have five years parts and labour.
Authorised supply, licensed installation, maintenance and purchase proof are required. Registration is optional. Commercial terms follow the quotation.
Full air-conditioner warranty · Registration and manufacturer support · 1300 362 603
TCL — 5 years standard; eligible 2-year extension
BreezeIN TAC-xxCHSD/VEIH wall-split sets.
Five years domestic cover can become seven with eligible registration within thirty days of purchase or installation. The purchase/installation and registration window is 1 July 2025–1 July 2027 (AEST).
Requires a new, fully paid matching set through an authorised Australian retailer/installer, both serial numbers and purchase/installation invoice. Accessories have separate cover. Standard commercial cover is one year; commercial extension eligibility needs TCL confirmation.
Standard terms · Extension terms and registration · Manufacturer service · 1300 738 149
Toshiba — 7 years residential parts and labour
Seiya Plus RAS-B2 wall-split sets.
Eligible purchases from 1 May 2020 receive seven years residential or five years commercial cover. Complete matched sets, qualified installation and maintenance are required. Wi-Fi equipment has one-year cover. No registration extension is stated. Retain purchase/compliance records and notify AHIC within thirty days of discovering a defect.
Full warranty terms · Manufacturer service · 13 2665
How to get help with a fault
- Contact Climate Control Direct first with your order number and fault details. We can help identify the support route. You may also contact the manufacturer directly.
- Gather evidence: invoice, both units' model/serial numbers, installation date/address, installer and licence/compliance details, maintenance records and extension confirmation. Include an error code or photos if available.
- Arrange assessment with us or the manufacturer. Confirm the scope and any costs before booking chargeable work.
Climate Control Direct
ductedair1@gmail.com · 0416 418 482
Installation, maintenance and your rights
Installation workmanship is a separate service covered by your installer's terms. Ductwork, pipework, wiring, zoning and third-party components may have separate warranties. Correct licensed installation and maintenance are generally required. Installation faults, routine servicing, environmental damage and specified travel/access costs may be excluded from manufacturer cover; see the full terms.
Australian Consumer Law rights are additional. Warranty expiry, missed registration or a voluntary exclusion does not by itself remove your statutory rights to remedies such as repair, replacement, refund or compensation. You may contact us about those rights after the manufacturer warranty ends. The distinction between equipment and workmanship does not limit your statutory rights against either supplier.